How is Delta Airlines using AI to keep promises to their customers? Rochelle Russell-Thomas shares how NiCE helps Delta: ➡️ Deliver services reliably and efficiently ➡️ Manage high-value freight with precision ➡️ Enhance employee skills with technology Watch how in The Room Where It Happened: https://bit.ly/4sna7Ae #TheRoomWhereItHappened #AI #CustomerExperience | NiCE

What does “Create a NiCE world” mean to you? For our customers, it’s more than a slogan, it’s a commitment to kindness, respect, and making a difference in people’s lives. It’s about creating a space where everyone feels safe, accepted, and valued as a human, not just a number on a call log. For Customer Service Appreciation Week, watch 6 of our customers describe how they bring this vision to life every day. #CustomerServiceWeek2025 #simplytheNiCEst #createaNiCEworld | NiCE