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If you are the person at your company who is responsible for implementing Autotask, you are in the right place. In cooperation with your Implementation Manager, we will help you with getting your Autotask …

Searching and managing tickets Ticket lists appear on various pages throughout Autotask. Your security level will determine access to each page, but they're all managed the same way. This topic tells you …

Logging in and out of Autotask Learn how to log in and out of your Autotask instance, troubleshoot log in issues, and find out more about passwords.

Introduction to the Autotask dashboard Learn more about how to build and customize your dashboards.

This article provides use cases and learning resources related to the Autotask REST API. It provides a technical overview of what the REST API is and use cases for its adoption. Links to additional …

Developer Help Documentation for all Autotask developer tools that require software development experience is available in a separate help file that is linked to this topic.

Introduction to projects A project is a carefully planned series of tasks required to meet a specific business objective. Learn more about projects in Autotask.

This article series provides an index of fundamental concepts that readers should know before beginning to build Autotask REST API calls. The topics disccused include key syntax variables, thresholds and …

Autotask workflow rules Workflow rules automatically perform certain actions when specific events happen and conditions are met, including creating tickets. Learn about this powerful tool. You can …