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Five9 is a leading provider of cloud contact center as a service, or CCaaS, software that supports channel-agnostic customer engagement across all digital channels (email, SMS, voice, social media, ...

(MENAFN- EIN Presswire) EINPresswire/ -- Healthcare practices across the United States are moving away from shared call center models and adopting dedicated virtual medical receptionists as patient ...

ALBANY — The state Office for the Aging and Selfhelp Community Services announced Monday the availability of free access to Selfhelp’s Virtual Senior Center for any individual age 60 and older in New ...

Patients undergoing treatment for lymphoma often experience adverse side effects that can be so severe that they stop or slow treatment. But a new study shows that a virtual program focusing on diet ...

Rady Children’s Hospital Orange County has expanded its virtual nursing program to its emergency and neuroscience units. The hospital in November added virtual nurse coverage to the Julia and George ...

WASHINGTON, D.C. (WSMV) - U.S. Immigration and Customs Enforcement (ICE) is working to build a call center in Nashville, according to a contract document obtained by Reuters. The Reuters report states ...

HRS is expanding its network of issuers with which it can offer virtual payments through a program with Mastercard, which itself announced an expansion in recent weeks, according to HRS VP of payment ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...