Bob Azman, chief customer officer, provides a unique perspective on helping companies become easy to do business with.

Corporate India prides itself on seriousness, but perhaps it sometimes takes itself a little too seriously. On April Fools’ ...

Last year saw a number of big moves by local restaurant groups. One of the biggest is Good Neighbor, a new concept from Urban Roots Hospitality Group. Good Neighbor took over the Ice Blocks space that ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

The answer to the question of how much to spend on a new phone will depend on the buyer's individual needs, what features are must-haves, and how much they value style and brand prestige over straight ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...