Africa’s CX and outsourcing sector to take center stage at GITEX Africa, where the conversation is moving to AI-led business transformation.

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

When an Army technology goes from concept to prototype to program of record, it may undergo years of development and, in many ...

When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...

AI was supposed to make customer experience faster, easier, and more efficient. But for many B2B teams, it's doing the exact opposite. This press release ...

Buyer Foundry Commercial intends to develop two speculative warehouses after the 43-year-old office building is demolished.

Flip, the enterprise Voice AI platform purpose-built for retail/e-commerce, healthcare, and transportation, today announced the appointment of Amy McDonnell as Chief Customer Officer (CCO) and Lee ...

The Philippines is one of the world’s most compelling destinations for customer experience professionals. The country’s IT-BPM industry is projected to reach $42 billion in revenues and generate 1.97 ...

Detailed price information for Concentrix Corp (CNXC-Q) from The Globe and Mail including charting and trades.

Agentic CX shifts from assistance to execution. Unlike chatbots or copilots, these systems plan and complete multi-step ...

Concentrix Corporation recently reported its first-quarter 2026 results, showing revenue of US$2,500.39 million but a sharp ...

Detailed price information for Concentrix Corp (CNXC-Q) from The Globe and Mail including charting and trades.