Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in customer interactions.

FORT LEONARD WOOD, Mo. — When a major incident occurs at Fort Leonard Wood that tests first responders’ capabilities to meet the community’s need for support, the Crisis Action Team may be called in ...

In the beloved 1990s British television series Father Ted, Ted ruins a Rover 213 that was supposed to be an auction prize to raise money to fix the Craggy Island parochial house roof. After spotting a ...

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

Are you stuck with workplace problems that you can't solve? Make your problem front and center. When you say that you're "a firefighter," you don't mean the firefighter who runs into buildings with ...