You’ve got to hand it to people who work in customer service and those who handle complaints. They’re in thankless jobs that ...

A separate Gallup survey of U.S. adults overall found that college graduates' optimism about the job market is the lowest ...

Bank Director’s 2026 Risk Survey delves into bank leaders’ concerns around artificial intelligence, cybersecurity, credit risk and more.

A new pulse survey report, sponsored by Seismic, points to steady adoption of quick, recurring surveys to track sentiment ...

Most workers in the U.S. reported dealing with dry eyes, headaches and other symptoms related to using digital screens at ...

Uniqode reports many QR Code strategies fall into the "one-scan trap," leading to missed customer lifetime value.

Over 70% Americans see poor job prospects as hiring slows rising pessimism signals weakening labor market confidence ...

Anthropic’s 81,000-person AI interview study reveals that what people want from the technology isn’t productivity. It’s time, relief, and access to lives.

The partners who adopt this are going to step ahead of everybody and become the dominant players,’ says VistaXM founder and ...

Smartwatches are expensive, so knowing customer ratings before you buy matters. A recent survey compared major brands to see ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...