Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

SHENZHEN, GUANGDONG, CHINA, January 21, 2026 /EINPresswire.com/ -- As global manufacturing continues to evolve toward ...

Let's consider the risks of relying on manual processes, what it takes to create a safety-first culture and how to keep ...

While about 80% of manufacturers either use automation or plan to apply it to their operations, there are still a significant number of holdouts. McKinsey & Company notes that one of the major reasons ...