Very seldom do voicebot designers put in the effort to take advantage of even the lowest hanging fruit at their disposal to deliver user delight. For a medium that is as unsparing and spartan in its ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...

Bots are the most used client care devices by companies. Businesses can communicate with their clients anytime. It’s always fulfilling to the customers because both bots can hold conversations all the ...

The voicebot ecosystem is growing immensely — and amazing opportunities abound. Reading a recent post by Alon Bonder, and realizing the main subject of conversation for product managers, startups, and ...

How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer? A few months ago, I posted a Linkedin survey that asked this question: "How do you think a ...

Companies interested in implementing a voicebot often evaluate the latency of different providers. The assumption is that low latency is crucial for a human-like conversation. While this is generally ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The smart speaker industry is on the upswing. That’s according to a ...

U.S. smart speaker owners grew 40 percent over 2018 to now reach 66.4 million — or 26.2 percent of the U.S. adult population — according to a new report from Voicebot.ai and Voicify released this week ...

Walgreens tapped Nuance’s artificial intelligence-powered digital assistant to expand scheduling COVID-19 vaccine appointments for consumers beyond the retail giant’s web-based portal. Walgreens ...