Editor's Note: This article has been updated on August 28, 2023 to include new data and information. In the digital age, the way a product or service feels to users can make or break its success. At ...

The design thinking process is a two-pronged approach that involves both empathetic ideology and a process that aims to find the best possible solution for gaps in the market or problems in a given ...

Inside most boardrooms, clear signs of a recession are top of mind: high inflation, rising interest rates, negative consumer sentiment, and supply chain disruption to name just a few. Across ...

User interface (UI) design is a very well-known term, but information architecture (IA) is not. Yet, both are indispensable components of user experience (UX) design, and they are intertwined. This ...

The term “user experience” or “UX” wasn’t always an overused Silicon Valley buzzword. Coined in the mid ‘90s by Don Norman, while he was vice president of advanced technology at Apple, it refers to an ...

At a time when most businesses are facing pressures beyond their control it can be easy to lose sight of what we can control. I hear it on repeat: “I need to minimize risk, increase revenue, and ...

Yet this shift raises a tougher question: can AI really capture the hesitation, emotion, and contradictions that often reveal what users think and feel? Maksim Kozlov That's the problem space Maksim ...