Blood. . . . A healthy living body cannot operate without blood. If you look carefully at the business of contracting, the service agreement acts as the “blood” in our customer retention and marketing ...

Hannes Beckerin is Operations Manager at JLT Mobile Computers, a leading supplier of rugged IT solutions for logistics and warehousing. Fully committed to keeping customers’ operations up and running, ...

It's been said that service agreements are the lifeblood of a contracting business, but how much does it really impact the business? This week, Gary Elekes shares how service agreements can influence ...

The audit section in a services agreement contains the provisions that specify a party’s right to access and review another party’s information in order to determine such party’s compliance with the ...

Heating, ventilation and air conditioning equipment requires regular attention to keep it running properly. Without regular attention, your HVAC system and its components can develop premature wear, ...

In cloud services, whether it is infrastructure as a service (IaaS), platform as a service (PaaS), or software as a service (SaaS), service availability is often a significant customer concern because ...