Maybe you've noticed (or maybe you deliberately ignore) the acronyms and corresponding numbers that appear within your TrainingPeaks app: TSS, CTL, ATL, and TSB. What are these metrics, and should you ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

To truly gauge training's effectiveness, a holistic approach is needed—one that marries the objectivity of numbers with the depth of personal insights. In the quest for effective training, evaluation ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

The title of this presentation could have been Training within laboratory animal science - where we are and where we should be. While training has been the domain of facility managers for many years, ...