Customer service jobs just can't escape the generative AI jobs-eating machine. At least according to another study on the impact of the transformative technology that's red-hot even as we approach the ...

AI customer service can be a game-changer, but balancing automation with human touch is critical to avoid disconnection and maintain loyalty. Artificial intelligence (AI) has become a game-changer for ...

Generative artificial intelligence, it said, promises to automate greater portions of customer service agent roles, creating employee capacity that will allow customer service and support leaders to ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...

New native Work Automation and Task Routing capabilities for Genesys Cloud CX unite the front and back office through intelligent routing, reporting and process automation to enhance experience ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...