CMS Wire

Talkdesk Simplifies Agent Experience by Embedding Conversational and AI Into CRM and Helpdesk Apps

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...
Morningstar

Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...
MarketWatch

Talkdesk upgrades Copilot with agentic AI to help human agents tackle the toughest customer challenges

The MarketWatch News Department was not involved in the creation of this content. PALO ALTO, Calif. and ORLANDO, Fla., Oct. 21, 2025 (GLOBE NEWSWIRE) -- Talkdesk(R), Inc. today announced a significant ...
Morningstar

Talkdesk boosts artificial intelligence portfolio with capabilities that deliver hyper-personalized, modern customer experience

Talkdesk AI Translator allows the agent to respond to and assist the customer in English, but the customer receives the communication in French. The original and translated text is displayed in real ...
No Jitter

Talkdesk Introduces AI Agents for Retail As Part of Vertical Play

Talkdesk shows off its retail chops at NRF 2025. The retail industry's largest show, NRF, was held at the Javits Center in New York from January 12-24, 2025. The event is an excellent way for tech ...
Destination CRM

Talkdesk Expands Microsoft Partnership

Talkdesk has introduced Talkdesk for Microsoft Teams, a certified integration between Talkdesk and Microsoft Teams, and has made Talkdesk Customer Experience Automation (CXA) available through the ...

Talkdesk earns ISO/IEC 42001 certification, the global standard for responsible AI

ISO/IEC 42001 addresses these hurdles by providing third-party verification that Talkdesk develops, deploys, and operates its AI within a governed environment built on global best practices for ethics ...
No Jitter

No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Zoom’s introduction of new enterprise ...
Business Wire

Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...
Business Wire

Talkdesk boosts artificial intelligence portfolio with capabilities that deliver hyper-personalized, modern customer experience

Talkdesk AI Rewriter allows agents to instantly rewrite text in a professional, friendly, or empathetic tone to match a customer’s sentiment or mood. Talkdesk AI Translator automates text translation ...
CMS Wire

Talkdesk Upgrades Copilot With Agentic AI to Help Human Agents Tackle the Toughest Customer Challenges

With new agentic AI capabilities powered by Talkdesk Customer Experience Automation, Talkdesk Copilot empowers human agents to request real-time guidance and resolve even the most complex customer ...