Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

PCI Pal (LON: PCIP), the global provider of secure payment and customer interaction solutions for business communications, today announced its accelerated development plans for Model Context Protocol ...

In stage 1, researchers pre-train the cross-lingual MOSS-base model with public text and code corpora. In stage 2, they first perform supervised fine-tuning (SFT) with synthetic conversational data ...