Zoom Video Communications ZM recently entered into a definitive agreement to acquire Five9 FIVN, a provider of the intelligent cloud contact center, in a deal worth nearly $14.7 billion to target ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...

Zoom has announced an expansion of its partner network with the launch of the Zoom Partner Demand Center. The videoconferencing software provider calls the new solution a turnkey platform that offers ...

After its failed attempt to purchase Five9 last year, Zoom is once again looking to bolster its nascent contact center software proposition. Video conferencing giant Zoom has announced it is acquiring ...

Jumping from 10 million users in December to 200 million just a few months later clearly took Zoom by surprise as the surge in usage surfaced a number of privacy- and security-related issues with the ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...