Behind every dealership service visit sits a quiet tension between what technicians see, what they are allowed to say, and ...

SEATTLE - The complexity of refrigeration technology for supermarkets is a given. The crucial role of service technicians in the equation is becoming more apparent. The Food Marketing Institute (FMI) ...

COSTA MESA, Calif.: 21 March 2019 — It’s not enough for a telecom service technician to simply show up on time, exchange pleasantries and fix the problem. According to the J.D. Power 2019 U.S. Telecom ...

Technicians must often make a decision about the best course of action to take for a repair. Choosing the right course of action is the key to a successful and profitable repair. Choosing the wrong ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

OEM-branded, in-workflow AI that empowers technicians, speeds diagnostics, and raises shop productivity across dealer networks ...

Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online.

The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there ...