Once a person recovering from alcohol or other drug addiction has established the way of life suggested by the tenth step for maintaining the benefits of recovery (see A.A.’s Step 10: A Way of Life), ...

There's one immutable law of PCs: sh*t happens. And when it does, there's usually a way to fix things, if you had the foresight to create one essential recovery tool first. Booting from a USB recovery ...

BNSF, CSX, Norfolk Southern (NS) and Union Pacific (UP) have answered the Surface Transportation Board’s (STB) call to submit service recovery plans—identifying the steps they will take to clear ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...