What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

COLORADO SPRINGS, Co.--(BUSINESS WIRE)--Cherwell Software, a global leader in delivering service experiences through integrated, adaptable technology that makes work flow, has been named a Customers’ ...

SAN MATEO, Calif. - Freshworks Inc. (NASDAQ:FRSH) announced Wednesday that its Freshservice for Business Teams product is now available as a standalone solution, no longer requiring an existing IT ...