Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.

It’s no secret that consumers and businesses customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately—and it’s putting ...

Emily Washcovick is a senior field marketing manager and small business expert at Yelp. She educates business owners on best practices and provides resources to help them grow and succeed. Washcovick ...