The steps of a complex process can be displayed in sequence using a graphic referred to as a process flowchart. The graphic explains the way a process is or should be functioning, depending on the ...

Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Sprint: Did you know we have an online conference about product design coming up? SPRINT will cover how designers and product owners can stay ahead of the curve in these unprecedented times. When a ...

In an economy where value is generated by digital efficiency, I believe that every organization should strive for digital flow. For an introduction to digital flow, see Digital Transformation Isn't A ...

Customers today aren’t often keen about the idea of sitting back and watching. Many want to be more directly involved. One way to engage your customers in the sales funnel is to allow them a say in ...