Human resources leaders have been trying to design the best performance management program for decades. But it's been impossible to achieve because they often assume uniform needs where there is ...

One critical question that I had contended with for sometime as a public service institutional reformer is, why it has been ...

Why do we spend millions on performance management systems that everyone—managers, employees, and executives—openly admits are broken? The answer is uncomfortable but simple. We’ve designed these ...

The Office of Personnel Management has just issued detailed new requirements for agency performance management systems, and while I will take issue with some of the details on technical and policy ...