People who are worried they might have coronavirus symptoms but don’t require medical help or hospitalisation are being told not to call the NHS 111 helpline. That was the advice offered to the public ...

Concerns have been raised about the out-of-hours NHS helpline after a baby died following a phone call to 111. One-year-old William Mead died of blood poisoning in 2014 after contracting a chest ...

A senior paediatrician has warned that the NHS 111 helpline may not be "safe and effective" for diagnosing illness in young children. Professor Neena Modi, who is president of the Royal College of ...

Around one in 20 calls made to the healthcare helpline NHS 111 result in unnecessary attendance at emergency care within 24 hours, despite callers having been advised to seek alternative forms of care ...