Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Business process mapping is a framework that helps companies create visual representations of processes within the organization. Mapped processes can include products, software, services and even the ...

I’m sure you’ve heard the old saying, “If it ain’t broke, don’t fix it.” Well, if your goal is to achieve sustainable growth in your business, that might just be the worst advice you could follow. Why ...

A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality ...

Consider the first pioneers exploring the new frontier as they made their way across the country in the 17th century. They had no maps to guide them. For the earliest ...