Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...
WhatsApp has introduced a new privacy feature that lets you hide your IP address from whoever you call over the encrypted communications platform. As it stands, one-to-one calls over WhatsApp are ...
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Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...
With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...
Every major IP PBX vendor builds a proprietary softphone that is customized to tap into its back-end system like no other standards-based Session Initiation Protocol endpoint can. The use of these ...
A small vendor of open-source voice-over-IP (VoIP) products based on the open-source Asterisk private branch exchange software announced a product today that allows small and midsize businesses to ...
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