For many enterprises, there continue to be barriers to fully adopting and benefiting from agentic AI. IBM is betting the blocker isn't building AI agents but governing them in production. At its ...
According to Teresa Whittle, IBM’s worldwide marketing manager, Siebel Call Center Version 6 only displays line item information about customer interaction, but lacks the ability to store and retrieve ...
• Optionally stores newly created correspondence in repository for customer service and regulatory requirements “Customers are telling us that the Riptide solution makes all the difference, changing ...
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