Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Help Lightning, a provider of remote visual assistance software that enables companies to accelerate transformation of their customer service operations, today, as a member of the ServiceNow Partner ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

As the hybrid working model continues to pick up steam, Microsoft has released a new tool that makes it easier for IT teams to assist employees from afar. As of yesterday, the cloud-based remote ...

Remote assistance firm TeamViewer AG said today that it has struck a strategic partnership with Almer Technologies AG, a startup that makes augmented reality headsets for industrial and remote workers ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, an augmented reality (AR)-powered visual assistance platform, today announced it has partnered with Hako Machines Ltd., a leading global manufacturer of ...