The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Shopping for apparel online can be a costly endeavor for ...

A recent Glassdoor study suggests that a one-star increase in a company's Glassdoor rating is associated with a 1.3-point increase in customer satisfaction. There are also studies that confirm higher ...

Satisfied customers fit the bill to complete the transaction, but good business is about more than just meeting expectations. It’s about going beyond them, by ...

We were pleased to welcome keynote speaker and Punahou alumna Tiffani Bova, who shared her expertise on how creating an employee experience built on trust and transparency transfers to the best ...

Opinions expressed by Entrepreneur contributors are their own. Treat people in your organization better than you want them to treat your customers. This startlingly simple statement can mean the ...

The cost of goods is going up. Labor is going up. And, for the consumer, that means the price of everything is skyrocketing. Just take a look at inflation over the past several years. In June of 2022, ...

Thomas Wieberneit takes on customer experience management and the differences between delighting the customer all the time (not) and making sure things work for that customer (yes). Read now Her ...

You can download all of the articles in this special report in one PDF (free registration required). Read now You cannot expect customers to love your company before ...

It’s no surprise that businesses with happier customers tend to generate stronger sales than businesses with less happy customers. The correlation has been studied for years, by the Harvard Business ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...