Elizabeth Linos is a colleague of mine at the Kennedy School who has a great record of scholarly publications in leading academic journals in public administration and also an off-the-charts interest ...

When email started to gain widespread adoption 15 years ago, the idea of delivering account statements or status updates via email seemed absurd to the majority of consumers. Was it secure? Was it ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. Communication has become increasingly challenging. There’s so ...

Effective businesses thrive on strong communication skills. Written communication, in particular, is used in all types of businesses in a variety of ways. Sound business communication styles improve ...

Communication systems are the various processes, both formal and informal, by which information is passed between the managers and employees within a business, or between the business itself and ...

Providing excellent customer service may feel like tricky business at times. It's not so difficult when everything is going great and your customer is completely satisfied with your company's products ...