It took 37 minutes for Leila to get someone on the phone. When she finally did, the agent’s voice was bright and professional: “Hi, thank you for your patience. I understand how frustrating this must ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...

Chetan Dube is Founder and CEO of Amelia. Prior to Amelia, Chetan served as an assistant professor at New York University. Businesses today flourish or falter on customer service, and the pandemic ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

Mr. Dylan is on the money. You gotta serve somebody. We live in a service economy where most jobs, whether they are in healthcare, retail, education, or hospitality, involve providing some sort of ...

The Company ranked 38th overall on USA TODAY's 2026 America's Best Customer Service List and is the highest-ranking fitness brand "This recognition emphasizes the unwavering dedication of our team ...

GenAI offers manufacturers a competitive edge in delivering exceptional customer service—a point worth noting because today, customers demand both exceptional products and exceptional services.

The holiday season is fast approaching, which means many businesses are in the process of hiring and training seasonal employees. Holiday shopping can be stressful, which means providing exceptional ...

One or two people might suggest that, with the current pandemic, this idea was mere madness. We, though, wanted to see what traveling abroad and working abroad truly meant right now. The first step ...

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well. In addition to providing ...

Whether it is a delicious cup of cappuccino in a coffee-shop, help with adjusting the air-flow nozzle during a flight, or service during dinner in a restaurant, frontline employees like baristas, ...