Moreover, different interactions may take place over different kinds of communication modes. Interactions can occur over the phone, by email or by text, for example. “Agents may use tools to ...

Across the globe, instant messaging apps are growing at a tremendous rate. Currently, WhatsApp is the most popular messaging app with more than 1.2 billion monthly active users which is growing with ...

In the financial advisory space, it’s increasingly clear that effective communication is the key to success. It's not enough to simply deliver the best advice; it must be received in a way that can be ...