If customers find it difficult to do business with you, whether online, on their phone, in a physical store, or anywhere else, they’ll go somewhere else where there is less friction in their ...

The average person spends approximately 90,000 hours, equivalent to one-third of a lifetime, at work. The workplace can be a second home to adults, and spending multiple hours has fueled a ...

According to an April 2022 Gallup article, "U.S. Employee Engagement Slump Continues," only 32% of full- and part-time employees are engaged, while 17% are actively disengaged. This lack of employee ...

The way employees experience their jobs and the organizations they work for is rapidly changing. No longer can companies focus solely on operational and financial metrics; they must prioritize the ...

Forget New Year’s resolutions. It’s time for a revolution in how we think about employee experience (EX) – one that is designed and delivered by the new ‘EX Super Team’.imageEvery January, every ...