Design transformation is a “human-centered process,” says Fast Company Executive Board member Andy Vitale, allowing companies to look internally and externally at their clients’ pain points and ...

There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...