The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

We are at a tipping point in customer service as more companies are turning to AI in the form of robotic process automation, chatbots, and other technologies to scale efficiently and provide an ...