Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

For a business to successfully function, it is important for the employees to possess interpersonal and customer service skills. These two skill areas are important parts of overall business ...