Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even the most loyal Delta ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

Rashaad Bajwa is the CEO of Integris, a premium, IT managed service provider serving small- and mid-sized companies nationwide. Since the 1970s, we’ve seen staggering increases in transformation ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Aug 29, 2024, 02:40pm EDT Imagine that one of your customers ...