Even the most engaged, best-intentioned employees (and their managers) can benefit from knowing a couple essential expert formulas that will improve their customer service performance day in and day ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...