A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for themselves. Data suggests that shoppers are abandoning Costco for rival Sam’s ...

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San Antonio-based H-E-B is no longer the top U.S. food retailer when it comes to customer satisfaction, according to a report released Tuesday by British data science firm Dunnhumby. After taking the ...

Samsung has regained lost ground in customer satisfaction, catching up to Apple in the latest American Customer Satisfaction Index report. Google, however, is losing ground, coming in a point lower ...

The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain customer satisfaction, both in-store and ...