This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Last week, I did something I hadn't done in almost a year: I walked into my local bank ...

SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

Clootrack is an AI-driven, patented consumer intelligence platform that delivers qualitative insights 7.5 times faster. By integrating a comprehensive blend of data from various customer touchpoints, ...

Advanced and generative AI are transforming marketing from fragmented workflows into an engine of profitability and growth. Yet, despite AI’s promise, many in marketing remain trapped in outdated ...

SAN DIEGO, CA / ACCESS Newswire / September 15, 2025 / Chatmeter, the multi-location customer intelligence platform, today announced new integrations with delivery apps Uber Eats, DoorDash and GrubHub ...

Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

The current economic turmoil has forced us to be more efficient and targeted. Here are five ways for B2B marketers to tap an easily accessible font of insight to aid them in this process – by turning ...

Birdzi, the supermarket industry’s most comprehensive customer intelligence and engagement ecosystem, has been selected to participate in the NRF Innovators Showcase 2026, taking place during NRF 2026 ...

LAS VEGAS and BENGALURU, India, April 10, 2025 /PRNewswire/ -- Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative ...