Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is a difference between a repeat customer and a loyal ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Maintaining a strong customer base is crucial for the long-term success of any restaurant. A loyal customer is five times more likely to repurchase and seven times more likely to try a new dish than ...

When you run a business, the loyalty of your customers is essential. For growth to happen, you need to build solid customer relationships that benefit both parties. A great way to create this mutually ...

In this special edition of CX Decoded, recorded live at the JW Marriott in Austin, Texas this week during the CMSWire CONNECT Conference, CX Decoded hosted Karna Crawford, a distinguished marketing ...

I have always felt that family-owned businesses have an advantage in the marketplace. There is something more personal about the experience. There is more skin in the game when your name is over the ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Howard Tullman, general managing partner for ...

(By Loyd Ford) What is a client worth? What is a loyal client worth? Advertising clients come and go, but creating loyalty with advertising clients is a set of skills valuable to anyone involved in ...

There are many different things to consider when it comes to getting your business off the ground. Naturally, reaching out to new customers with advertising, marketing campaigns, and promotional ...

EX design quantifiably increases employee satisfaction and decreases churn. So, how about we extend that value-based culture approach to our customer experience? Building a positive company culture is ...

While sales from traditional brick-and-mortar businesses still capture a majority of the market, revenue from online shopping continues to grow at a staggering rate. But unlike physical stores that ...

It’s becoming increasingly obvious that Amazon is still the leader of the online retail pack even as a number of other major players like Target and Walmart successfully grow their own online ...