The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...

Conversational AI is gaining attention as enterprises look beyond CRMs to spot hesitation risk and momentum before forecasts ...

The barometer I often give our customers to gauge if their conversational AI is any good is painfully simple: is it good at conversations?

Apple’s Siri evolves into a conversational AI assistant with iOS 27, offering smarter, natural interactions and advanced ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Whether it’s Alexa, Bixby, Siri, Google or Cortana, you are ...

You may be surprised to learn that conversational intelligence and AI have actually been around for many years. From Facebook’s (now Meta) introduction of Messenger ...

Opinions expressed by Entrepreneur contributors are their own. None of us could have predicted where the global pandemic would take us, but the year 2020 created more digitalization than the past ...

Conversational commerce is reshaping how businesses and consumers engage with each other. Here are four opportunities for businesses to get to grips with now. Conversational commerce will reshape how ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...