In their new roles, Ms. Hayes and Mr. Otto will lead client engagement efforts, partnering closely with underwriting, risk consulting, and service teams to deliver AXA XL's full value proposition.

The core function of a client value (or client success) team in a software company is to ensure that clients receive ongoing and lasting value from the product and services they have purchased. As the ...

The customer is always right. It’s a phrase that has been ingrained in everyone that has worked in any client-facing environment. Is it always true? No. Is it always wrong? Also, no. Maintaining a ...

LONDON & OVERLAND PARK, Kan.--(BUSINESS WIRE)--Mount Street Group (Mount Street), a leading global provider of third-party loan servicing and credit asset management services, has appointed Deborah ...

On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success. Customer ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

As a small-business owner, you work hard to get new customers, and once they visit your website or walk in the door, you should do everything you can to make sure they stay a happy customer and return ...

Most executives will tell you that customer relationship management (CRM) systems are essential technology. Many will tell you they are the key mechanism for gaining a deeper understanding of ...

Discover how a CRM can enhance business relationships. Learn about the benefits of CRM and how to optimize CRM strategy for better customer management. Customer relationship management software is a ...

DALLAS and KANSAS CITY, Mo., Nov. 18, 2025 /PRNewswire/ -- AXA XL announced the appointments of Jessemine Hayes and Brian Otto as Client Relationship Leaders, based in Dallas, TX and Kansas City, MO, ...