Verizon is reversing course after a controversial policy change drew criticism from consumers.

Following our report last week that Verizon is forcing people to wait 35 days for phone unlocks after paying off device installment plans, Verizon is apparently trying to eliminate the inconvenient ...

Verizon has quietly rewritten the rules that once made it relatively painless to take your phone to another carrier. A long standing promise to unlock devices after a short period has been replaced ...

Verizon has added on a step for customers wanting to unlock their fully paid-off devices by introducing a new waiting period in certain cases. Under Verizon’s current device-unlocking policy, ...

Add Yahoo as a preferred source to see more of our stories on Google. The Verizon logo, as seen at a store in Washington, DC. - Credit: Kevin Carter/Getty Images A waiver issued Monday by the FCC ...

As of January 20, Verizon Value–branded prepaid phones require 365 days of active service before they can be unlocked (previously 60 days after full purchase). The change is a result of a previous FCC ...