The last six VM Insights articles have focused on how regulators can support and improve utility VM. The three following articles, beginning with this one, will focus on the use of benchmarking to ...

Workforce productivity redesign depends on trust to improve healthcare staffing decisions and operational flexibility amid reimbursement pressures.

From competitor and public policies to non-profit and investor pressures, there is more demand than ever to advance safer chemicals programs at your company. One proven way to help get on the right ...

Mission-support functions are integral to an agency’s operations. These administrative or back-office functions—acquisition, financial management, human capital, information technology and real ...

Businesses often need to evaluate where they are in order to decide where they want to go, and sometimes the best way to do that is by comparing themselves to a standard. “In today’s world of sharing ...

Publicly comparing similar activities can be a powerful driver for change. That was the premise behind the employee satisfaction surveys across the government in the early 2000s. Initially, these ...

Getting your Trinity Audio player ready... If you don’t know where you’re going you might not get there. – Yogi Berra Now that the mid-term elections are behind us and businesses are closing out the ...

First, let's examine what is generally used for a basis of inter-utility comparisons. In the field of VM, the commonly used measures are dollars per mile and dollars per customer. Measures of dollars ...

Penske Leasing introduced a new fleet management platform that uses artificial intelligence to provide real-time insight into fleet performance, benchmarking against a group of similar fleets, and the ...

Using benchmarking to develop performance measures is a critical part of creating an IT scorecard. But it is a challenging effort that will require you to commit time and effort both in the initial ...