Customer experience, or CX, has always been not only a focus of much corporate attention but also the differentiating factor of most successful organizations. What has changed in recent years is the ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk software provider. While much of the focus for leveraging AI-based technologies to ...

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

For business-to-business (B2B) companies to remain competitive, it’s no longer enough to sell great products. They also need to deliver new levels of customer service that reflect the digital ...

Human expertise essential. AI cannot replace the trust, collaboration and human-led decision-making crucial in B2B customer experiences. AI enhances, doesn’t replace. AI offers powerful real-time data ...

B2B customers are increasingly demanding richer and more ‘consumerised’ customer experiences. Streamlined digital access to information, influencers and channels has fuelled this demand, blurring ...

O'FALLON, ILLINOIS, UNITED STATES OF AMERICA, February 22, 2023 /EINPresswire.com/ -- Small and medium-sized (SMB) wholesalers, manufacturers and distributors with ...

London – 21 January 2015: DigitasLBi Commerce, the global connected-commerce specialist and hybris software, an SAP company and the world’s fastest growing commerce platform provider, have been ...

BOSTON, MA, USA, November 1, 2022 / EINPresswire.com / -- Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, has been recognized in ...

Now, more than ever before, customer service is vital to business well-being. Word of mouth, always the most powerful endorsement a brand could get,… Now, more than ever before, customer service is ...