Newsweek

Dialing up Protection: The Rising Importance of Inbound Authentication in Call Centers

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
Nasdaq

Survey Finds Call Center Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...
Insurancenewsnet.com

Patent Issued for Systems And Methods For Authenticating A Caller At A Call Center (USPTO 10,594,860)

Call centers may currently rely on traditional verbal interactions with customers through the use of customer verification, PIN codes, Knowledge Based Authentication questions, as well as Automatic ...
Business Wire

Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time

ATLANTA--(BUSINESS WIRE)--Pindrop, a global leader in voice technology, today released its annual Voice Intelligence & Security Report uncovering how companies might be accidentally inviting fraud, ...
Benzinga.com

Contact Centers Are Increasingly Looking Beyond Traditional Multi-Factor Authentication and Turning To Biometrics To Prevent Fraud

BIO-key International Inc. BKYI is a trusted provider of Identity and Access Management (IAM) and Identity-Bound Biometric solutions that are refining and changing the way Multi-factor Authentication ...