Founder and Managing Principal of DBP Institute. I consult companies on how to transform technology and data into a valuable business asset. Delivering successful data analytics solutions that have a ...
A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...
SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI, a leader in Contact Center AI, today unveiled its new AI-powered Agent Performance & Coaching product line that empowers CX leaders to make data-driven ...
Alexandra Twin has 15+ years of experience as an editor and writer, covering financial news for public and private companies. Amanda Jackson has expertise in personal finance, investing, and social ...
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